Customer Service

About my Order

How do I check the status of my order? What is an order number? How do I track my order using this number?

An order number is used to reference your order by our ordering system. After you place an order, you will be given a username and password, which you can use to check your purchase online using your order number. To track your order number, click on My Account and review your order details.

If you’ve lost your order number and want to retrieve it, please contact us here and provide us with your order date and the full name you used in the billing section (not ship to section) of the checkout page when you made your purchase.


About my Account

How do I register for my account?

To register for My Account:

  • Click the Login / Register Link on Certified Auto Parts home page.
  • Provide us with your full name, email address, and preferred password.
  • Click Create your Account.
  • A confirmation page will let you know your account has been created.
Benefits of filling out My Account:
  • Click the Login / Register Link on Certified Auto Parts home page.
  • Securely store your personal (shipping and billing addresses) information for faster ordering.
  • Recall your saved shopping cart from a different computer.
  • View the status of your orders.
  • Securely store your vehicles’ information so that you can only see products that fit your selected vehicle.
  • Receive exclusive email discounts.
  • Get early notification on clearance items for your specific vehicle.
Why can’t I log into my account? I forgot my username and/or password. How do I retrieve it?

Login user names and passwords are case-sensitive. Please make sure to login with the same combination of upper and lower case characters you used when registering. Passwords must be within 8 -32 characters in length.

In order to retrieve a lost username and/or password, please provide us with any information you have (i.e. order number, full name, etc.) which we can use to pull up your login details.

You can go to Your Account and click the Forgot Your Password link. Enter the email address you registered with, and your login details will be emailed to you.

Under what circumstances can I cancel my order?

Please refer to our Cancellation Policy listed bellow for a detailed explanation of how to cancel your order.

What happens to my order invoice if the item purchased is not available?

At Certified Auto Parts, we go to great lengths to make sure that every product we offer on our site is in stock. However, in order to offer the widest selection of parts at times we utilize “drop ship” partners to augment our own inventory stocks. We run numerous data feeds and checks to ensure these parts are in stock, but from time to time the vendor simply does not have the part we thought they had. When this occurs, we often check with a number of other vendors to see if your part is in stock (which at times can delay the order.)

After we have exhausted all means possible in trying to locate the part you ordered, we will issue a refund and notify you via email. The refund process starts as soon as the problem is determined and will take 2-7 days for the amount to be credited back to your account.


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Cancellation Policy

Only orders that have not been confirmed for payment can be cancelled. Cancelling an order should be done before receipt of the Invoice-Payment voucher (sent via email). Any orders placed from Friday after 5PM CST-Monday 9AM CST cannot be cancelled.

Terms & Conditions For Sales of Products and Parts
  • All prices are subjected to change without prior notice.
  • We reserve the right to correct typographical and printing errors.
    We reserve the right to correct prices or calculation errors.
  • We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either financially or for any other justifiable reason.
  • We will contact every customer placing an order to notify them of the cancellation providing a viable contact Email address has been given. We may not be prepared to incur extra expense, other than to use Email to cancel such an order.

We trust that for the majority of orders it will not be necessary to even consider cancellation but this will be done should the need arise.


Payment and Billing

What methods of payment do you accept?

The fastest methods to process your order include all major Credits Card: Visa, MasterCard, American Express and Discovery or through PayPal.

Do you accept check, money order, or wire transfer as payment options?

Yes, Certified Auto Parts accepts check, money order, and wire transfer (or electronic debit) as payment options. Although using these methods of payment can delay the processing of your order. Please contact us for more information.

How do I use Paypal?

On the E-Checkout Page, you will see the buttons or check-box for PayPal. Click on or check one of them, and you will be prompted to sign into your PayPal account. If you don’t have an existing account for any of these payment processors, you will have to register with these services before completing the checkout process.


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Shipping and Delivery

Why do body parts take 15-30 business days to ship while others can be expedited?

Some couriers like FedEx and UPS don’t ship big and bulky items Overnight or Two-Day. And if they ship them by Ground, the price is too high and we don’t want to charge our customers with over-priced shipping. That is why our company made an arrangement with other shipping companies who charge a more reasonable price for shipping and the shipping time increases.

What shipping companies do you use?

Most orders are shipped using Federal Express, FedEx, Smart Post, UPS. There are also rare instances when one of our distribution partners may utilize other carriers.

What are my shipping options?

CertifiedAutoParts.com uses designated carriers and customers are not able to change that carrier. However, customers can expedite their shipping for select products. Please refer to the part detail to see if expedited shipping is available.

How long will it take for me to receive my order?

The standard Ground Shipping is 3 to 10 business days however this timing can change based on merchandise availability and manufacturer’s inventory. Business days do not include Saturday, Sunday, or National holidays. For bulk parts it can take 15 to 30 business days.

Delivery Issues
  • I ordered multiple parts and received only some of them! What happened to the rest of the parts?

We try very hard to ship your order as soon as possible, and we exhaust all means possible to get them from the closest warehouses. However, in the event multiple parts were ordered, there may be cases where we have to ship the parts from multiple locations. Orders that we confirm to have available are shipped right away. The idea is to not make you wait.

  • How come the tracking number that I received on my e-mail shows no movement on the carrier’s site?

Usually it takes 24 hours for the carrier to update the tracking information after your part was shipped. However, if it has been longer than 24 hours, there is a possibility that the carrier can’t find your exact location. Please contact us to verify the shipping address that we have on file. This way, we will be able to communicate detailed information to the carrier.

  • Why is my weight cost more than the actual weight of the product?

Most of the time we try to offer flat rate shipping. Other times, shipping and handling charges are calculated based on dimensional weight; which takes into consideration the total weight, the actual dimension of the shipping box, and the destination.

  • One of my parts was not in stock. How come I did not receive a refund for the shipping?

We make every effort to ship all products in a single shipment. If, for any reason, we cannot ship one or more items, we will ship the parts that are available and credit your account accordingly. If a small item (e.g. corner lights, mirrors etc.) from a large order (e.g. orders with hoods, bumpers or whole front end kits) cannot be shipped, credit may only be for the part without an adjustment in shipping and you will be charged the required shipping costs. This is because shipping charges are based on the dimensions of the box.

  • Why don’t you ship for free to Alaska and Hawaii regardless of my total order cost?

Free or Flat Rate shipping does not apply to Alaska and Hawaii due to their locations which are separate from the contiguous United States.


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Returns and Refunds

Will the parts I purchase from your site fit my modified/customized car? Can I return the part for credit if it turns out the item doesn’t fit?

As long as you return a part within 30 days and without any damage or without any missing components, then you will be eligible for a credit on your return (restocking fees may apply).

Please note that there are items that cannot be returned for any reason. These include repair manuals, CD-ROMS, custom made products or anything that allows you to download a program to the vehicle. However, repair manuals and CD-ROMS may be returned if they are unopened and remain sealed. Electrical parts cannot be returned as well if they have been unsealed or plugged in.

What is a Return Merchant Authorization (RMA) number? What can I use this number with? If I return a part, how soon can I expect my refund?

A Return Merchant Authorization Number, or RMA Number, is assigned to your return and used for tracking purposes. You can obtain an RMA number by completing the required form for any parts you would like to return. Within two to three business days, the RMA number(s) will be emailed along with instructions on how to return your item.

You can expect your refund within 30 days after we receive your return request. The time varies depending on how long the manufacturer takes to approve the return. Upon approval, we will then credit the refund to the credit card you used for the purchase and you will receive a “credit approved” email. Please note that the bank may take a few days to process the credit.

Are there limitations to items that can be returned and refunded?

There are items that cannot be returned for any reason. These include repair manuals, CD-ROMS, custom made products or anything that allows you to download a program to the vehicle. However, repair manuals and CD-ROMS may be returned if they are unopened and remain sealed. Electrical parts cannot be returned as well if they have been unsealed or plugged in.

Why am I being charged a restocking fee on my returned part? How do you calculate the restocking charges?

Restocking fees are charged for any items returned that are not the result of error on our part. We go to great lengths to assure that the item we ship is undamaged and functional. Restocking fees are generally used to deal with the costs incurred with your return.

Restocking fees are 20% of the actual product price and the customer is responsible for the return shipping charges.

Submit RMA Form

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Orders Outside the Contiguous 48 United States

Your website says free shipping, why do I have to pay shipping charges for areas outside the contiguous 48 United States?

The free shipping relates to shipping within the contiguous 48 United States. Areas outside of the contiguous 48 United States are considerably more costly to ship to and it would be unfair to the customers within the contiguous United States to pay the same amount.

Can you ship direct to any other countries beyond the United States and Canada?

While it is possible to ship certain items outside of the US and Canada, it’s best that you contact us first and ensure that your items are approved for international shipping.

There was a problem with the part(s) I received.

Please submit a request for RMA here and ensure to provide accurate details in the comments section.